a.k.a. the guru of Google Searches (Google.com) for
free tech support
Did you ever get one of those nasty error messages when
installing or upgrading your software and not know where to turn? Should
you contact your PC vendor? Software vendor? Or post your problem to a
tech support newsgroup?
How about none of the above?!? Next time, try a Google
search (Google.com).
Any of these could take a considerable amount of time to
resolve. And as with all things in small businesses, saving time is at
least as important as saving money.
While configuring my e-mail program, Microsoft Outlook
2000, to work with my contact management database, Interact ACT! 2000, I
got a rather cryptic error message.
Interact ACT 2000! told me that I needed to
"upgrade" Microsoft Outlook, because I was supposedly running
Microsoft Outlook 97, which is not compatible with Interact ACT! 2000.
I was perplexed. I use Microsoft Outlook 2000, not
Microsoft Outlook 97. So where do I turn? Do I contact Microsoft or post
a question on one of their Microsoft Outlook newsgroups? (Option A) Or
should I contact Interact ACT! Service and Support? (Option B)
I actually first tried Option C: none of the above. I
launched my Web browser and visited Google.com.
I typed the full error message, "The installed
version of Outlook is not supported. Please upgrade it to Outlook 98 or
newer," in the Google Search box. Low and behold, Google.com responded
to me with ten matches on the first page. I selected the first link and
found the answer to my question. I needed to disable my Symantec Norton
AntiVirus Script Blocking, as Script Blocking must be disabled in order
for Interact ACT! 2000 to access Microsoft Outlook's e-mail, address
book or activities.
A simple solution in less than five minutes! Courtesy of
a simple Google search (Google.com)
Try this quick, easy and free solution the next time you
run into one of those nasty cryptic error messages.
