-
Do you keep track of each time some
piece of PC hardware breaks, so that you can look for trends over
time?
-
Have you had much experience in
placing PC hardware tech support calls, the general prerequisite
for getting a PC vendor to provide related warranty service?
-
Are you aware of the time required to
place a warranty service call with a PC hardware vendor, as well
as the time it will ultimately take to get the system repaired?
-
Who is responsible for contacting the
PC vendor to initiate a warranty service request: the end user,
your internal guru or an outside computer consultant?
-
If a PC is unusable while you await
vendor repair, what plans do you have in place to mitigate the
impact of system downtime on your employee productivity and bottom
line?
-
Do you know roughly what it costs
your company for every hour or business day that one employee or
multiple employees are without access to a critical PC hardware
system?
-
Do you keep a spare mouse, monitor or
keyboard at your office?
-
Have you considered investing in a
spare fully-configured desktop PC to mitigate expensive system
downtime at inopportune times?
