Small Biz Tech Talk ™

The truth is, most small business prospects, customers and clients in computer consulting will not understand the meaning of IT certifications or the difference between different levels of certification.

The Meaning of IT Certifications to Clients

If you introduce a prospect or client to someone that has an entry-level certification and then send someone in the next week that has an advanced certification like an MCSE, your client will most likely not appreciate the difference.  Your clients also won’t want to pay really high rates for senior levels of IT certification.

In the eyes of most sweet spot small businesses, senior-level IT certifications won’t matter; most of their projects will not be incredibly technical, and those that are can typically be subcontracted to other specialists.    

What Is the Technology Curve?

Sweet spot small businesses don’t usually keep up with the latest in technology, so you don’t have to keep up with cutting-edge IT certifications and skills.

Added By:  Computer Consulting Kit

ING Australia recently announced that it would be improving its virtual IT support and also appointing new senior positions to its customer systems business unit.  This entity will bring together virtual IT, operations, e-business and customer service into one location.  

This step marks the first in a two-year transformation program that will help it build a more stable and secure virtual IT department and e-business capacity.  The new unit will be run by COO Fred Bertram, who will start his post on March 26.  Previously, he was managing director of ANZ’s operations, technology and shared services divisions in India.

Virtual IT expert and CIO Greg Booker will lead the customer systems technology group and will be responsible for ING Australia’s IT delivery and transformation initiatives.  Currently, Booker is the CIO at St. George Bank and has more than 20 years’ experience working with IT and in the virtual IT industry.  He will begin on April 21.  

Also appointed is Robert Liong, who will be the head of the e-business program.  Formerly, he was head of strategy and business architecture as well as corporate channels at the company Westpac.  His 16 years’ experience in strategy, transformation and various virtual IT-related business work will help him with this new challenge.

ING Australia was formed in 1994 and has headquarters in Sheffield as well as offices in London and Sydney.  For more information on further appointments to this new virtual IT plan, please visit the attached link.

Blogged By:  Joshua Feinberg

You need to find  a niche if you want to be an IT specialist.  How can you figure out this niche?

The Horizontal Niche

With a horizontal niche as an IT specialist, your ideal clients are not in the same industry (which is a vertical niche) but they have contacts in the same position.  For example, you might discover most of your clients’ main contacts are office managers.  The next step once you discover this is to take an informal survey and ask what their biggest IT problems are along with their biggest business problems and try to be a solution to these problems.  

Asking these questions will help you retain these clients and also inform you of their biggest business and IT issues.  You will then be able to create a great sales pitch as an IT specialist and find other clients just like the ones you have that are great.  Look at magazines, mailing lists, organizations and conferences where you can find office managers.   

An IT Specialist Should Know Things about Prospects

You need to know who your prospects are, what they read, which trade publications are out there and related to them (and which ezines), which newsletters they get, which local/regional conferences they might already be attending, which trade groups have local chapters they belong to, where they hang out, what they talk about and what they worry about.

Talk to your best clients if you want to be a real IT specialist!

You’ve probably already created personal relationships already.  Take clients out to breakfast, lunch and tell them you want to be an IT specialist and ask questions so you know how to look for clients just like them.

Created By:  Joshua Feinberg

When you run into prospects with IT emergencies, you can really bring things together for your business.

But how can IT emergencies help you?

First of all, the customer feels acutely what happens when he/she ignores IT issues.  When a virus hits and a customer finds the anti-virus license renewal wasn’t handled and nothing was updated, the pain is immediately felt.  During IT emergencies such as these, a customer’s main client may want on-line access to an account, but it’s not possible.  This is your opportunity to swoop in and save the day.

The second way IT emergencies can present opportunities is that when you have saved the day, you will find yourself with access and also instant credibility.  You are already there, and the customer wants to hear what you have to say.   

When and How Do You Handle IT Emergencies?

When you respond to IT emergencies, you have to keep in mind that your customer will be looking for immediate assurance that the pain of the problem is about to end.  This means you need to solve the problem with a clever workaround to get it immediately running or find a quick and direct solution.  Your customers will want to know the meaning of “as soon as possible” to you, and it’s your chance to define it.

In reality, within an hour or two of your arrival in response to IT emergencies, your customers want you to explain the problem and prioritize the situation with them in regards to their business.  They want to know you are resourceful enough to find solutions quickly and responsible for what happens.     

What about Emergencies that Can’t Be Fixed Right Away?

Not all IT emergencies can be fixed right away.  You have to think in terms of “triage.”  You need to figure out what has to be done today and what can wait until a bit later.  You also need to know the quickest way to getting results.  Fixing the situation is not always about solving the biggest problem first.  Sometimes you need to know some workarounds and how to prioritize issues affecting the entire company – the LAN being down – above those that are just affecting one person.  

It Just Takes One Computer …

Sometimes just a single computer can cause IT emergencies.  You may find that one computer is down and a clerk cannot submit the necessary online information to make payroll.  This will become a top priority for you.  Often you can arrange simple, temporary solutions to these types of IT emergencies, such as a direct dial-up connection that can get past the LAN and help you work on the problem and establish the beginning of a good relationship.

Blogged By:  Computer Consulting 101 Professional Kit

A lot of people involved in information technology consulting truly believe they can’t really get started until they’ve managed to get 20 certifications or more.  They seem to think they won’t be considered legitimate in the world of information technology consulting unless they are highly decorated.  This couldn’t be further than the truth for the following reasons:

1.     Small businesses are typically not using the latest technology.  Most businesses are not even going to know what your certifications mean let alone care if you have that many because they will be pretty behind – often about two years – when it comes to technology.  

2.    A lot of technology for small businesses is pretty outdated.  When you work in information technology consulting with small businesses, you’ll usually be working with a lot of things that need updating … but chances are, you won’t be able to update it all because they just don’t make small business technology that is cutting edge.  

3.    There are other skills that are much more important to information technology consulting than technology savvy.  If other people come to you for computer advice, if people ask you to help them with their gadgets and you generally are known for knowing your stuff and being a real resource, your certifications aren’t going to mean a thing.  

4.    Information technology consulting skills are very variable.  Even if you have very junior (or very senior!) skills when it comes to computer skills, there will be a place for you in small business information technology consulting.  

Added By:  Computer Consulting 101 Professional Kit

Part of your job as a consultant is to be involved in clients’ IT spending strategies.  How can you help plan your clients’ IT spending habits?

Machine Upgrades

Your clients can use budget surpluses to upgrade and replace PCs on a more regular basis.  Entry-leve PCs are typically one-half or even two-thirds less expensive than top-of-the-line models, so clients will still come out on top.

You will need to set aside a few hours for configuration of each PC.

Teach Your Clients that IT Spending is about Investments

When you talk to clients about IT spending, talk in terms of investments instead of “purchases” or “expenses.”  Your clients need to be reminded that PC hardware purchases that are planned offer a positive ROI.

Clients should not be thinking about PCs as just more office equipment.  Technology assets greatly affect the success or failure of a business way more than a fax machine, photocopier or a filing cabinet.

ROI and IT Spending

You need to show clients how important technology investments are in terms of IT spending.  Before they contemplate major investments, talk about the expected cost and benefits and how to measure both in terms of clients’ businesses.  

Created By:  Computer Consulting 101 Professional Kit

Network cards are typically necessary parts of PC purchases in even the smallest offices because of the wide use of broadband internet and P2P networking  Even if the cost of buying Ethernet adapters by themselves later were the same as buying them bundled, your clients should always get Ethernet adapters with PC purchases.  

Adding Network Cards to PC Purchases

When adding Ethernet adapters as part of PC purchases you don’t need to worry about them being compatible with other hardware components.  All device driver installation and configuration are pre-determined.  

Clients also will be more able to get help from a PC vendor’s tech support because the PC vendor will know the Ethernet adapter as part of the whole PC purchase; it will be supported.   Similarly, adapters will be part of the warranties.  

What Else about Ethernet Adapters?

Ethernet adapters are often built into motherboards on desktop PCs and notebooks.  Therefore, you don’t  have to worry about adding or subtracting them.  They will just show up on the PC motherboard as another port.

Unfortunately, if the Ethernet adapter breaks and is part of PC purchases, the manufacturer has to replace the whole motherboard.  If this occurs beyond the warranty period, you can disable it and install another Ethernet adapter as a PCI or PCMCIA expansion slot.  

Added By:  Joshua Feinberg

When you are working with sweet spot customers in IT consulting, you will need several different types of skills.  You will have to have hardware, software and networking skills in order to offer the best services. 

Which networking skills specifically should you have to best serve your IT consulting customers?  Where networking software is concerned, you should know some client server messaging packages including Microsoft Exchange Server, Novell group wise, client server and sequel database applications.  Microsoft sequel server will play a large part in your IT consulting business. 

Accounting Applications

To provide the best IT consulting solutions, know Microsoft Business Solutions and Great Plains’ Best 90. 

CRM Applications

You may want to make CRM applications a specialty.  Get to know Best Software and Microsoft Business Solutions.  Microsoft Business Solutions can fit well into your IT consulting solutions.  Also establish some knowledge of web servers, administering Microsoft IS and Open Source Apache. 

The Bottom Line About Skills for Sweet Spot Customers

When it comes to offering the most comprehensive solutions to valued IT consulting customers, be prepared to have some basic skills in terms of networking software, accounting software and CRM applications. 

Submitted By:  Computer Consulting Kit

Computer business and virtual IT player 3Com Corp. announced last week it had dropped to $15.2 million from the previous figure of $15.2 million.  The company announced it would sell shares in its TippingPoint network security subsidiary.  

The loss reported was through June 30.  Sales rose 22 percent to $310.9 million, in spite of the loss.  Virtual IT industry company 3Com has not shown a profit since 2000, when it marketed the first Palm Pilot, which eventually spun off into its own business.

3Com president and CEO Edgar Masri stated that he was unable to offer any details about the first public offering of TippingPoint stock.  However, before the announcement, the company had stated it would start selling shares by December 2007.   Masri declared he believes selling TippingPoint stock will help the company improve its virtual IT offerings and focus on its finances and profitability.   

In the last quarter, 3Com spent $91 million in order to buy 49 percent of its joint project, H3C from partner Huawei Technologies.  The purchase price was $882 million, which makes 3Com the second-largest equipment maker in the virtual IT and computer business behind Cisco.  

Despite losses, Masri assured the public that the company had reached profitability goals for the quarter and that H3C would help 3Com improve in the future and become a stronger force in the virtual IT market.

For more information on this virtual IT story, visit the attached link.

Blogged By:  Joshua Feinberg

In small business computer consulting, the micro small business market is hard to target.  Those with less than 10 PCs can provide $50 to $75 per hour or at most $75 to $90 per hour in small business computer consulting work.  

Remember in small business computer consulting, when there are 1-10 computers, there are also just 1-10 employees, and that their revenue is at most $1 million per year.  They probably do not have a dedicated server yet either.  

Your Competition

In the micro small business environment, there is a lot of competition for a small business computer consulting firm.  And this competition is usually willing to work for less than $50 per hour, and sometimes in the case of volunteers this type of business can get, zero dollars per hour.  This environment is a challenge for small business computer consulting professionals.  

The competition is characterized by the following qualities:

1.    They agree to help micro-small businesses with computer problems just once in a while because they have day jobs.

2.    The response time of these computer consulting professionals is very high and not the same as the response time your small business computer consulting firm can provide.  

3.    The small business involved with this type of computer helper will have to wait a week or more in some cases to deal with a down server.  But because support is cheap and often free, or can be obtained for the price of donuts, coffee, pizza or beer, you face serious competition even as a professional computer consultant.  

The Main Point About Small Business Computer Consulting

A major reason you will have low-cost competition in regards to micro small businesses as a small business computer consulting professional is because of the low annual revenue of that type of business.  Many micro small business owners will not be ready yet to see the strategic importance of hiring a professional consultant at top rates.

Added By:  Joshua Feinberg

Your computer business can be very profitable if you provide service to businesses rather than to consumers.  Retail customers only need service one or two times per year and typically don’t need you for long-term service.  If your goal is to produce $200,000 annually in services revenue, the following are your strategic options.

Computer Business:  Retail Clients

The first choice for your computer business is to offer business to consumer service, otherwise known as B2C.  This type of customer might spend $250 annually in services or products from your shop.  They will spend money on a hard drive upgrade, repairs, installing Wi-Fi, etc.  This type of strategy for your computer business can get tricky and time-consuming, as you would have to reach 800 customers in order to reach your revenue goal.  

If you are only selling the products and don’t find yourself with a lot of after-sale support, this amount of customers might seem fine with a small staff.  However, these types of customers will need a lot of advice and guidance from you.  This type of sales for your computer business will also cost you a great deal in terms of advertising, promotional and marketing dollars.  

The B2C model will also be expensive in terms of labor costs.  You will need quite a few technicians to be able to give enough free and paid support to customers.   

Computer Business:  Business Clients

Business customers (B2B) will be committed to spending about $1,000 per month every month.  This means every year you can expect to get $12,000 per customer at least.  You only need 16 or 17 of these types of computer business customers in order to get to your revenue goal, which is very manageable, especially with a small staff.  

Plus, when a business is spending $12,000 per year, the business is no longer based on transactions.  This is a real client that has made a real commitment for extended maintenance and a long-term relationship with your computer business.

Blogged By:  Computer Consulting Kit

Those in the virtual IT world have been long awaiting the release of the Longhorn Windows Server.  The public release of the Beta 3 version last Wednesday brings the product closer to releasing.

Microsoft announced initially that it would ship Longhorn during the second half of 2007.  The company announced to the virtual IT world today that Longhorn would not be released for manufacturing until the end of 2007.  

For those involved in virtual IT and small businesses, the Windows Server beta is now complete with features, except it does not yet have the virtualization hypervisor – named “Viridian” – and will not have this feature until 2008.  Viridian will be shipped separately from the rest of the Server package as an add-on.  

For virtual IT specialists and businesses, Longhorn Beta 3 adds some important features to the pre-existing product.  It offers the Windows PowerShell command language interface and also new server roles such as print services, Active Directory, Lightweight Directory Services and Active Directory Federation Services.

Longhorn will be important to the virtual IT world because it is the first product of its kind to provide such high levels of virtualization.  Longhorn also has advanced security and protection that works with Windows Update and Microsoft Update.  Some in the virtual IT world are anticipating issues with the firewall, but most are excited about the prospects of increased capabilities.    

Microsoft is expecting hundreds of thousands of copies of Longhorn Beta 3 to be downloaded by those in the virtual IT world.  The Small Business Server edition of Longhorn, named Cougar will ship in 2008.

Added By:  Joshua Feinberg

Solution provider Digitiliti, a company offering remote enterprise data services will release unlimited data storage options for customers this week.  The company was formed by a former storage solution provider and last week went public when it merged with the former company, Storage Elements and Cyclone Holdings.

Digitiliti will also be recruiting other solution providers in order to better serve its customers, according to Brad Wenzel, CEO of the Minneapolis-based solution provider.  Wenzel previously ran solution provider company Wenzel Data, based I Stillwater, Minnesota.  He states that the new Digitiliti will offer volume-level and file-level data recovery in its data center, located in the basement of the former Federal Reserve Bank building in Minneapolis.  

Digilititi’s new service will work with all types of customer hardware and software and will store data ranging in size from multiple gigabytes to multiple petabytes.  The solution provider uses compression and backups in order to decrease the space taken up, and is protected using encryption.

Solution provider Digitiliti also offers its solutions in a software application.  Customers can use it to set up their own storage solutions and backup for both on-site and off-site capabilities.  

Currently, Digitiliti works with 50 solution providers.  It is searching for solution providers that have experience selling tape and WAN technology and expertise in storage.  

Blogged By:  Computer Consulting Kit

Even though you can never plan exactly for IT emergencies, you need to have a plan in advance to handle them.  Make sure your staff is not overbooked so the members can be ready to handle any IT emergencies when they occur.  

IT Emergencies:  Necessary in any Computer Consulting Business

If the world were ideal, IT emergencies would never happen.  Unfortunately, even technology can be unpredictable, so the ability to deal with IT emergencies is necessary in order to keep a steady base of customers and also to get more business.  Booking your staff to maximum capacity is not advisable, but you also have to create a balance of availability so your current clients are happy and their needs are fully served.  

IT Emergencies:  Never Overschedule Staff

The ideal scheduling capacity for staff is about 75 percent for technical people without sales functions or management positions.  This means there is 25 percent flexibility leftover for IT emergencies and non-billable projects along with new business prospects.  

The Bottom Line About IT Emergencies

There will be peaks of business you cannot meet, and times of stress during IT emergencies.  This is the time to get the most out of your staff and do serious emergency work as well as build relationships with individual clients.  IT emergencies are a fact of life in the technology business, and you have to be ready to deal with them whenever they may arise.  

Added By:  Joshua Feinberg

Last week IT channel, Alexandria, VA-based company Vonage Holdings Corp. was told by a judge that it would not be permitted to add new customers while in the midst of a lawsuit that found the company guilty of infringement of Verizon Communications patents.  This infringement was based on systems used for phone calls made via the Internet.

IT channel company Vonage will appeal to U.S. District Judge Claude Hilton’s recent order allowing Vonage to only provide service to current customers.  Hilton stated this decision could potentially put the company out of business if it cannot use the Verizon technology.  However, Verizon could also suffer losses if the decision goes the other way and IT channel business can continue to use the patented technology.  

Vonage’s lawyer, Roger Warin stated that the court ruling for the IT channel company would be a way to slowly kill it.  Even just a partial limiting of the patent use will have the same effect as totally cutting off the company from using patented technology.   

Hilton will sign the order officially on Thursday, at which point Vonage will be able to take the case to the U.S. Court of Appeals.  On March 23, Hilton announced that he would be issuing an injunction that would completely prohibit use of all Verizon technology by IT channel company Vonage, which send the company’s shares down 26 percent in one day.

Blogged By:  Computer Consulting 101

Leading provider of solutions for value added resellers, Nortel today announced it would be offering new wireless LAN products that would help businesses use networks for location tracking, enhanced security capabilities and voice.  Nortel provides solutions to over 150 countries globally and offers services to value added resellers and enterprise networks that help connect people and speed up efficiency.  

The new voice capabilities offered for value added resellers are based on IEEE 802.11e standards and will help customers offer voice as an integral part of wireless networks.  Nortel is also introducing upgrades to improve security of LAN networks for value added resellers and their customers to better productivity and help businesses use their networks to locate people, company information and equipment.  

Nortel sees this new release as a jump on opportunities that are developing for value added resellers as mobile PCs, notebooks and PDAs become important to customers as voice devices.  These new features provided by Nortel can help create a more cohesive communication plan within companies.  

Nortel’s Asset Tracking and Management product will help businesses more efficiently use wireless networks to offer the location and to track as many as 10,000 items or people within the distance of one to three meters.  This product for value added resellers uses Nortel’s WLAN 2300 series and the Ekahau real-time location product.  Users of this system will not have to create a private network to track and therefore can have better deployment of resources.

The new security feature for value added resellers, the Wireless Intrusion Detection and Prevention (WIPS) solution will provide an upgrade for customers that is optional but provides superior security features.  

For more information on Nortel’s new releases for value added resellers, visit the attached link.  

Blogged By:  Computer Consulting 101 Professional Kit

Symantec announced today that it would be releasing Veritas Backup Reporter 6.0 for VARs.  This back-up reporting tool will offer VARs and IT administrators with a better ability to manage their recovering and back-up procedures.

Symantec is a leading company based in California. Specializing in infrastructure software. The company provides products that allow businesses and consumers to stay connected by protecting infrastructure and information for VARs and consumers through high quality software solutions.  

Backup Reporter will help VARs improve their ability to handle recovery as well as confirm compliance of systems.  This new product will also allow them to make backup into a shared IT service.  The new features of Backup Reporter will help VARs analyze expenditures and manage data, consolidate backup files and work with other Veritas and Symantec products. 

Improvement of Backup and Recovery Functions

VARs and administrators often face issues with backup and recovery because of large amounts of data being stored.  Backup Reporter presents a centralized reporting view that can help create libraries of data and get the most out of networks.

VARs Can Verify Backup Service Level Compliance

IT administrators spend a lot of time with VARs trying to comply with internal agreements and government regulations.  Backup Reporter gives more control to administrators by allowing them to manage compliance and policies.  They can get proof of data back-up and see critical data easily. 

Back-Up and Recovery Operations are a Shared IT Service

Backup Reporter can help make back-up procedures part of the entire plan of an organization in a world where often these operations are set apart from the rest of the company’s procedures.  VARs can help centralize all operations for an organization with this new Symantec product. 

Symantec and the Cost for VARs of Backup Reporter

With its new product, Symantec provides value for VARs and end users to improve their daily management techniques for back-up and storage capabilities.  Backup Reporter is offered to VARs directly through Symantec. 

Added By:  Computer Consulting Kit

The solution provider segment, Advanced Infrastructure Solutions Division (AIS) of the technology firm Tech Data Corporation was recently added.  Tech Data Corporation is a leading provider and distributor of IT products and announced that solution providers AIS will have its own sales, marketing, credit, technical and product management resources.  The solution providers intend to target VARs nationwide.

AIS will offer personalized consulting sales and incorporate Tech Data’s focus on technology with a wider knowledge of the channel to help resellers take advantage of the recent demands for enterprise-level server, storage and software options.  Solution providers AIS will provide partner training initiatives and resources to help VARs create more profitable and planned strategies for selling to clients.

The company will capitalize on the growing demand for VARs across industries.  The solution providers will help train partners in the following areas:

1.  Server visualization:  Servers that use virtualization software are steadily helping to improve the efficiency of servers across networks.  AIS will give VARs access to Parallels and XenSource server solutions.

2.  Server Consolidation:  AIS will train VARs to use server technologies that will help them cut costs and the number of devices needed to run businesses.

3.  Storage Consolidation and Virtualization:  Businesses and government entities are steadily implementing policies that require greater data backup and put a real strain on storage and efficiency of networks.  Solution providers at AIS will help train partners to work with businesses to help follow guidelines without compromising efficiency.  

4.  Security:  Protecting businesses’ information is critical to the longevity of a business.  AIS will help train partners on the latest security measures so they can help all business protect their resources.  

5.  Remote Network Management and Monitoring:  AIS provides 24 hour-per-day of remote network management support.  Services include intrusion detection, software updates, security patches, firewall support, data back-up and configuration.

For more information on this new news for solution providers, consult the attached article.  

Added By:  Computer Consulting Kit

Adobe Systems announced to solution providers and others that it was going to demonstrate new graphics and media products at Macworld.  Still, solution providers say that the delay on the product launch is inhibiting sales of some related Apple products.

Adobe and a few other ISV’s are going to push Apple products at the San Francisco conference and get a head start on introducing important products for Intel-based machines that will appear on the market mid-way through the year.

Adobe announced on Thursday to solution providers that its next generation of Adobe Production Studio will be offered for Mac and Windows programs.  The suite includes Adobe Premiere, Adobe Encore and Soundbooth and will debut at Macworld.  In December Adobe also released a beta version of Photoshop CS3 for Mac and for Windows.

The software has not yet been optimized for Intel-based Macs, but solution providers state it will be critical to the evolution of Apple’s new machines.  Many users have decided to stall upgrading hardware because of the delay of the product’s release, causing Apple’s hardware sales to waver slightly.  Musicians and artists are particularly eagerly awaiting the release to update machines because of what the new software will do for their music editing and web-page design abilities.  Customers are expected to be quick to update systems once the products from Adobe become available, according to both Apple spokespeople and top solution providers.  The beta version alone helped improve the market for Apple products and probably contributed to the company’s overall sales increase last year.

According to solution providers, the new Adobe upgrade is a major improvement to the Mac offering of products and will help position Apple to be a competitor in the marketplace.  Software that lets Macs run on more than one platform will also help the Apple channel.  Solution providers have reported that 15 to 20 percent of those that buy sophisticated Mac machines opt to get software that allows them to run Windows.

Aside from the Adobe products, solution providers believe that Microsoft will upgrade and release a new version of Office for the Mac that will ship later in the year.  

Added By:  Computer Consulting Kit

A majority of successful computer consultants working with small businesses act as virtual IT departments for their customers and clients. Offering virtual IT to customers allows for steadier business that benefits consultants and customers.

Virtual IT:  A Definition

Virtual IT means that you become your clients’ IT department instead of just selling products and services.  As a virtual IT specialist, you spend your time selecting and designing networks, solving business problems and deciding how technology will be applied to bring resources together into one package.  You become a part-time IT manager or virtual CIO.

Virtual IT is a great way to offer a technical services program for small businesses to help them get what they need without the expense of a full-time IT staff.  

How is Virtual IT Provided for Clients?

In order to provide the best virtual IT you have to be aware of the typical solutions for small businesses.  As an example, you can figure out what typical types of services you can sell to existing clients and future clients and what other opportunities are out there.

Growing Relationships with Virtual IT

Add value to all types of customers and clients, from new to existing and everything in between.  You need to go beyond selling the initial network installation, getting it installed and stepping out in hopes everything will work properly.  

You can’t wait for your customers to call you; instead, you have to offer virtual IT regularly to help you and your clients stop emergencies before they happen.  Virtual IT will help make your business more profitable and make for less stress and more trust in the long run.  

Blogged By:  Joshua Feinberg