ING Australia recently announced that it would be improving its virtual IT support and also appointing new senior positions to its customer systems business unit.  This entity will bring together virtual IT, operations, e-business and customer service into one location.  

This step marks the first in a two-year transformation program that will help it build a more stable and secure virtual IT department and e-business capacity.  The new unit will be run by COO Fred Bertram, who will start his post on March 26.  Previously, he was managing director of ANZ’s operations, technology and shared services divisions in India.

Virtual IT expert and CIO Greg Booker will lead the customer systems technology group and will be responsible for ING Australia’s IT delivery and transformation initiatives.  Currently, Booker is the CIO at St. George Bank and has more than 20 years’ experience working with IT and in the virtual IT industry.  He will begin on April 21.  

Also appointed is Robert Liong, who will be the head of the e-business program.  Formerly, he was head of strategy and business architecture as well as corporate channels at the company Westpac.  His 16 years’ experience in strategy, transformation and various virtual IT-related business work will help him with this new challenge.

ING Australia was formed in 1994 and has headquarters in Sheffield as well as offices in London and Sydney.  For more information on further appointments to this new virtual IT plan, please visit the attached link.

Blogged By:  Joshua Feinberg