Last week IT consulting firm THINKstrategies showed its commitment to teaching about software and its relationship to services when it held a webinar with Inforonics.  The webinar on September 28 was designed to explore the ideas behind offering software as part of a comprehensive IT consulting solution and was open to IT professionals across industries and was scheduled for noon.  

Earlier in September, the IT consulting firm announced a new set of packaged services that would help sell software as part of a complete business solution for clients.  The packaged services were designed to help managed service providers be sure to have a well-designed system for delivering their web-based solutions.    

Friday’s webinar was entitled “SaaS:  It’s all about the Service and Support” and was hosted by Jeff Kaplan, principal of THINKstrategies and Bob Murphy, the director of sales at the IT consulting firm Inforonics.  They talked about all the talk surrounding how easy SaaS applications have become to use and that technical support difficulties can crop up because of the actual complexity of these applications.  They also talked about how broad the software industry and the technical support surrounding it has become and helped identify challenges IT consulting firms face and also what the industry considers “best practices” for tech support in this arena.

For more information on this story for IT consulting firms, visit the attached link.

Submitted By:  Joshua Feinberg