Even though you can never plan exactly for IT emergencies, you need to have a plan in advance to handle them.  Make sure your staff is not overbooked so the members can be ready to handle any IT emergencies when they occur.  

IT Emergencies:  Necessary in any Computer Consulting Business

If the world were ideal, IT emergencies would never happen.  Unfortunately, even technology can be unpredictable, so the ability to deal with IT emergencies is necessary in order to keep a steady base of customers and also to get more business.  Booking your staff to maximum capacity is not advisable, but you also have to create a balance of availability so your current clients are happy and their needs are fully served.  

IT Emergencies:  Never Overschedule Staff

The ideal scheduling capacity for staff is about 75 percent for technical people without sales functions or management positions.  This means there is 25 percent flexibility leftover for IT emergencies and non-billable projects along with new business prospects.  

The Bottom Line About IT Emergencies

There will be peaks of business you cannot meet, and times of stress during IT emergencies.  This is the time to get the most out of your staff and do serious emergency work as well as build relationships with individual clients.  IT emergencies are a fact of life in the technology business, and you have to be ready to deal with them whenever they may arise.  

Added By:  Joshua Feinberg