Computer service contracts should be set up for a yearly term.  There are some customers who try to push for a shorter period for the computer service contract but this is not a wise idea.  These people are probably more in the customer category than client, and what you want to develop are long term clients.

If you are at the point of selling a computer service contract then you have probably done an IT audit or helped them with an emergency.  These situations are your proving ground. You’ve built up trust, so if they want to work with you then there is no reason not to enter into a year long computer service contract.

If doing work with you on one or two little projects doesn’t convince them, they’re probably never going to be convinced.  If they insist on something real short-term, then don’t compromise your traditional computer service contract.  Instead offer them an agreement where they buy blocks of time at a slightly discounted rate.

A year long computer service contract is the industry standard.  If they are balking at the monthly price commitment, offer to lower the dollar value.  Their payout is lower but you still have a year long commitment - more than enough time to prove to them that a computer service contract with you is worth it at any price.

Don’t make these sorts of deals for anything but a really small account.  If it is a customer who fits the sweet spot profile, then going for a computer service contract of less than $1000 per month for a one year commitment is not going to work out.  You are better off finding other leads who are prepared to work within your computer service contract model.

Bottom Line on Computer Service Contracts
Computer service contracts are meant for the long term.  When a client enters into a computer service contract you want to know they are committed to you and to professional IT support.  If they want you to compromise when you know they have the need, then entering into a shorter term computer service contract will only end up hurting you in the long run.

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